Warranty Information

At Mior Jewels, we are committed to offering high-quality products that you can cherish for a lifetime. To ensure your satisfaction, we provide a life-time warranty on plating from the date of purchase. This warranty covers any defects in the plating of our 925 silver jewellery under normal usage.

What Does the Warranty Cover?

• The warranty covers tarnishing, fading, or discolouration of the plating due to manufacturing defects.
• The warranty is valid for the lifetime.
• To avail the warranty, proof of purchase (receipt or invoice) is required.

What is Not Covered?

• Damage due to improper care, misuse, or exposure to harsh chemicals such as perfumes, lotions, or cleaning agents.
• Normal wear and tear, including scratches, dents, or loss of stones due to accidents.
• Loss or theft of the product.
• Alterations or repairs made by anyone other than Mior Jewels.

How to Claim Your Warranty

1. Send an email to our customer support at support@miorjewels.com with the following details:
   • Proof of purchase (invoice or receipt).
   • A clear image of the product showing the defect.
   • A brief description of the issue.
2. Our team will assess the claim, and once verified, we will offer:
   • Repair or replacement of the product, depending on the issue.
   • If the product cannot be repaired or replaced, we will issue a store credit of equal value.

Caring for Your Jewellery

To prolong the life of your plated jewelry, please follow these care tips:

• Avoid direct exposure to chemicals, perfumes, lotions, and water.
• Store your jewellery in a dry and cool place, preferably in the original packaging or a soft pouch.
• Clean your jewellrey regularly with a soft, dry cloth to maintain its shine.

For any further inquiries regarding your warranty or to submit a claim, feel free to reach out to us at support@miorjewels.com.