Mior Jewels is a luxury jewellery brand established in 2023 in Indore, specializing in high-quality 925 silver jewellery. We offer a wide range of unique and exquisite designs, combining exceptional craftsmanship with a focus on quality and customer satisfaction. Our products are available both online and in our flagship store in Indore.

You can place an order through our website, www.miorjewels.com. Browse our collection, select the items you wish to purchase, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete the payment process. You will receive an order confirmation email once your order is placed.

We accept various payment methods, including Credit Card, Debit Card, Net Banking, UPI, and popular digital wallets. All transactions are secure, and your payment information is encrypted to ensure your safety.

Orders are processed within 1-2 working days (Monday – Friday). Once processed, delivery typically takes 3-5 days. Some orders, may take longer due to various reasons. We will notify you immediately in case of any unexpected delays.

Once your order ships, you will receive an email notification with a shipment tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website.

We offer a 3-day return policy for eligible products. To request a return, email us at returns@miorjewels.com within 3 days of delivery. Ensure the product is unused, unworn, undamaged, with all labels and tags intact, and in its original packaging.

To initiate a return, send an email to returns@miorjewels.in within the 3-day return window, including your order number and reason for return. We will review your request and provide return authorization instructions, including the requirement for a 360-degree unboxing video.

Refunds for eligible returns will be processed within 7-10 working days after we receive and inspect the returned items. The refund amount will be credited to the original payment source or your Mior Wallet, based on your preference.

The Mior Wallet is a credit system where refund amounts can be credited for future purchases. The amount in the Mior Wallet is valid for one year (365 days) from the date of credit. After 365 days, the wallet amount will expire.

You can cancel your order anytime before it is delivered. If your order contains multiple items, you can cancel individual items without canceling the entire order. Once the order is delivered, cancellation is no longer possible.

If you receive a damaged product, contact us immediately at care@miorjewels.com with your order number and a photo of the damaged item. We will assist you in arranging a return and replacement.

We offer warranties on certain products. Please check the product details at the time of purchase to see if a warranty applies. For any warranty claims, contact us at support@miorjewels.com.

You can reach our customer support team via email at support@miorjewels.com, Online Chat, WhatApp. We are available Monday to Friday to assist you with any inquiries or issues.

Our flagship store is located in Saket, Indore. We welcome you to visit us and explore our exquisite collection in person. For store hours and directions, please refer to the “Contact Us” section on our website.

Our jewellery is crafted from high-quality 925 sterling silver. We use only the finest materials to ensure durability, longevity, and a beautiful finish. Each piece is designed with meticulous attention to detail to provide you with timeless elegance.

To maintain the beauty of your silver jewellery, store it in a cool, dry place away from sunlight. Avoid contact with chemicals, perfumes, and moisture. Clean your jewellery regularly with a soft cloth and store it in an airtight container or a jewellery box to prevent tarnishing.

Yes, we offer complimentary gift-wrapping services for all orders. If you would like your purchase to be gift-wrapped, please select the gift-wrapping option during checkout or contact us at support@miorjewels.com with your order details.

To stay updated on our latest collections, promotions, and exclusive offers, subscribe to our newsletter by entering your email address at the bottom of our homepage. You can also follow us on social media platforms like Instagram and Facebook for the latest updates and inspirations.